Return Policy

Thank you for shopping with us at CowboyBootsUSA.com! We understand that occasionally the return and exchange of products are a necessary to obtain the best fit. We wish to make finding the perfect boot as quick and easy as possible.

We do not require any RA numbers for return or exchanges. To make things easiest, and the return/exchange as quick as possible for you, the only thing we ask is that you leave a note inside the box with the following information:

1. Your name and/or order number so we can credit the boot to your order
2. Note whether you prefer an exchange or refund.
   a) If you wish for an exchange simple note the size and model number of the product you would like to receive in replacement.

Requirements For Returned/Exchanged Products:

1. In order for a return/exchange the product must begin shipping back within 21 days of receiving the item.
2. Original shipping fees are non-refundable.
3. Products must be in new unused condition with all original packing and labeling in new condition. Please do not place stickers or tape on shoe/boot box.
4. Returns with scuffs, tears, signs of wear, or any kind of damage to the product itself or its container will be documented, photographed and rejected by the returns dept. If a product is rejected, you will be charged the return shipping expenses.

Return for exchange:

For an exchange please include a $12 check, or money order. This exchange fee is to cover the initial shipping fees from the first pair of boots, and your next pair will ship free. For orders which did not qualify for free shipping will receive their original shipping fee again. Expedited shipping is only offered on the initial pair of boots, and will need to be paid again if you wish to have the second pair ship expedited.

All returns MUST be returned to our returns department.


Cowboy Boots USA
18 Technology Dr., Suite 106
Irvine, Ca, 92618

Return for Refund

Once the product is received back it will be inspected for contents. When a refund is issued, there is a 10% restocking fee. When a product is returned we must send the product back to the manufacturer for inspection, cleaning, and repackaging of the product. This is offset by the restocking fee. For damaged products, or containers missing contents, the restocking fee can be up to 30%. This will vary if the boots are requiring extra cleaning, or replacement of contents.

We understand you need to try on your boots and walk in them to get a feel for the comfort level; however we suggest that you try your boots on carpet to prevent possible scuffs, or damage to the product.

Product showing any type of wear (eg. Scuff marks, scuff dirty or cleaned/repaired product) will be returned to the customer. The customer will be charged for shipping cost of the returning of the product.

All returns MUST be returned to our returns department.


Cowboy Boots USA
18 Technology Dr., Suite 106
Irvine, Ca, 92618

The customer is responsible to ship the products to our returns department. Cowboy Boots USA is not responsible for any product not shipped to our returns department, unless noted by a manufacturer defective boot RA. Returns are typically processed within 48 hours of receiving them. Once the product is received by our returns department, the product will be opened and inspected for its condition and content. Once the product passes inspection, whether for exchange or refund, you will receive an email letting you know it has been processed.

Cancelled Orders

You may cancel your order for a full refund prior to it being picked. Once the product has been picked it is too far along to be cancelled. If you still wish to cancel your order, there will be a $20 stop shipment charge, which will be incurred to us through UPS. Your order will be returned to the warehouse, and refunded the product less the stop shipment fee, and original shipping fees.

Clearance

All clearance item sales are final. The product will only be accepted back if possibly defective, and will follow the defective returns process

Defective/Warranty Return

We will carry the manufacturers warranty on all products. For further information on a specific items warranty, please contact Customer Service with the SKU of the item, and they will be able to assist you with this.

For defective item return process please go to Defective Product Process